PROBLEMS YOU HAD WHILE SHOPPING ONLINE /IN A STORE

IELTS Speaking Part 2 – Instructions

• You will have 1 minute to think and make notes on the topic.

• The examiner will give you paper and a pencil for note-making.

• Then, you must speak continuously for 1–2 minutes on the topic.

• Usually, this is around 10–12 sentences spoken naturally..

Band 7 Answer

I remember having a problem while shopping online for shoes. I ordered a pair from a website, but when they arrived, the size was completely wrong. I felt very frustrated and disappointed because I needed them for an event. I contacted the customer service, and they were polite and helpful, allowing me to exchange the shoes. The process took a few days, but finally, I got the right pair. This experience taught me to check sizes carefully and read reviews before buying online.

Band 8 Answer

A problem I once faced while shopping online was when I ordered a pair of shoes from a website. I had carefully selected the size, but when the shoes arrived, they were completely the wrong size and style. I felt frustrated, disappointed, and a little annoyed because I needed them for an important occasion. I immediately contacted the customer support, and fortunately, they were courteous and efficient, helping me return the shoes and receive the correct pair. The whole process took a few days, but it ended positively. This experience taught me the importance of double-checking sizes, reading customer reviews, and choosing reliable sellers. It also made me realize that online shopping can be convenient but sometimes unpredictable.

Vocabulary Ideas

Band 7: shopping online, completely wrong size, frustrated and disappointed, polite and helpful, exchange the shoes, check sizes carefully, read reviews

Band 8: completely the wrong size and style, frustrated, disappointed, and annoyed, courteous and efficient, return the shoes, receive the correct pair, double-check sizes, choosing reliable sellers, convenient but unpredictable