GOOD SERVICE YOU RECEIVED

IELTS Speaking Part 2 – Instructions

• You will have 1 minute to think and make notes on the topic.

• The examiner will give you paper and a pencil for note-making.

• Then, you must speak continuously for 1–2 minutes on the topic.

• Usually, this is around 10–12 sentences spoken naturally..

Band 7 Answer

I remember visiting a local café last month where I received excellent service. The staff were very friendly and helpful, greeting me with a smile and assisting me in choosing my order. My food and drinks arrived quickly and were well-prepared. The server also checked if I needed anything else, which made me feel valued and respected. I appreciated how they paid attention to details, like offering extra napkins and refilling my water. Overall, the experience was pleasant and enjoyable, and it made me want to visit the café again. Good service like that really enhances the customer experience.

Band 8 Answer

A memorable experience of good service was at a restaurant I visited recently. From the moment I entered, the staff were attentive and professional, greeting me warmly and explaining the menu options in detail. My meal was served promptly and perfectly prepared, and the server continually checked if I needed anything else without being intrusive. I was particularly impressed by their attention to detail and thoughtful gestures, such as offering recommendations, refilling drinks, and ensuring I was comfortable. This high level of service made me feel valued and respected as a customer. It also created a very pleasant and welcoming atmosphere, which enhanced my overall dining experience. Experiencing such good service reminded me of the importance of professionalism, politeness, and attentiveness in hospitality. I left the restaurant feeling satisfied and impressed, and I would happily recommend it to others.

Vocabulary Ideas

Band 7: excellent service, friendly and helpful, quickly and well-prepared, valued and respected, paid attention to details, pleasant and enjoyable, enhances the customer experience

Band 8: attentive and professional, perfectly prepared, attention to detail and thoughtful gestures, valued and respected, pleasant and welcoming atmosphere, importance of professionalism, politeness, and attentiveness, satisfied and impressed