COMPLAINT TO A HOTEL

3 SAMPLE SCENARIOS ,EACH WITH BAND 7 AND BAND 8 ANSWERS

SCENARIO 1: COMPLAINT ABOUT POOR ROOM CLEANLINESS

SCENARIO 2: COMPLAINT ABOUT NOISY NEIGHBOURS OR DISTURBANCE

SCENARIO 3: COMPLAINT ABOUT POOR SERVICE OR DELAYED RESPONSE

SCENARIO 1: COMPLAINT ABOUT POOR ROOM CLEANLINESS

Band 7 Answer
Dear Manager,

I recently stayed at your hotel from 12th to 15th September, and I am writing to express my disappointment with the cleanliness of my room. Upon arrival, I noticed that the floor was not properly cleaned, and the bathroom had an unpleasant odour. The sheets on the bed also appeared to be stained.

I expected a higher standard of hygiene, especially given the positive reputation of your hotel. I would like to request that you look into this issue and ensure that such problems are addressed for future guests. Additionally, I believe a partial refund or compensation would be appropriate under the circumstances.

I hope to receive your response at the earliest.

Yours faithfully,
Rohit

Band 8 Answer
Dear Manager,

I am writing to formally complain about the condition of my room during my recent stay at your hotel from 12th to 15th September. Unfortunately, I was very disappointed with the level of cleanliness. The floor appeared dirty, the bathroom had a strong, unpleasant odour, and the bed linens seemed to be stained and not properly changed before my arrival.

Considering the reputation of your hotel and the price I paid, I expected a much higher standard of hygiene. Such conditions not only affected my comfort but also caused considerable inconvenience during my stay. I would appreciate it if you could investigate this matter and take immediate measures to prevent a recurrence. Furthermore, I request an appropriate form of compensation, such as a partial refund or a complimentary service, to make amends for this unsatisfactory experience.

I look forward to your prompt response and a satisfactory resolution.

Yours faithfully,
Rohit

SCENARIO 2: COMPLAINT ABOUT NOISY NEIGHBOURS OR DISTURBANCE

Band 7 Answer
Dear Manager,

I am writing to complain about the disturbance I experienced during my stay at your hotel from 20th to 23rd August. The room next to mine was extremely noisy during the night, with loud music and shouting that continued until the early hours.

Despite informing the reception, the issue was not resolved, and I had difficulty sleeping throughout my stay. I believe that the hotel staff should take stricter measures to ensure the comfort of guests and maintain a peaceful environment. I would appreciate it if you could consider compensation for the inconvenience caused.

Thank you for your attention to this matter.

Yours faithfully,
Sonia

Band 8 Answer
Dear Manager,

I am writing to formally raise a complaint regarding a serious disturbance I encountered during my stay at your hotel from 20th to 23rd August. The neighbouring room was extremely noisy, with loud music and shouting continuing late into the night, which severely disrupted my sleep.

Although I reported the problem to the reception on multiple occasions, no effective action was taken to resolve the situation. As a paying guest, I expect a comfortable and peaceful environment, which was unfortunately not provided. I urge you to take immediate steps to ensure that such incidents do not recur in the future. Additionally, I request that suitable compensation be offered for the discomfort and inconvenience I suffered during my stay.

I look forward to your prompt attention and a satisfactory resolution.

Yours faithfully,
Sonia

SCENARIO 3: COMPLAINT ABOUT POOR SERVICE OR DELAYED RESPONSE

Band 7 Answer
Dear Manager,

I recently stayed at your hotel from 5th to 8th July and was disappointed with the service provided. I had requested room service twice, but the food arrived late on both occasions. Moreover, the staff were not attentive when I asked for extra towels and toiletries.

This level of service does not meet the standards I expected from your hotel. I hope you will address these issues and take steps to improve the service for future guests. I would also appreciate some form of compensation for the inconvenience caused.

Yours faithfully,
Neha

Band 8 Answer
Dear Manager,

I am writing to formally complain about the unsatisfactory service I received during my stay at your hotel from 5th to 8th July. On two separate occasions, I requested room service, yet my meals arrived late each time. Additionally, when I asked the staff for extra towels and toiletries, the response was slow and unhelpful, causing significant inconvenience.

Given the reputation of your hotel and the fees charged, I expected a much higher standard of service. I urge you to review your staff training and service procedures to ensure that future guests do not experience similar issues. Furthermore, I request appropriate compensation, such as a partial refund or complimentary service, to address the inconvenience I endured.

I look forward to a prompt response and a satisfactory resolution.

Yours faithfully,
Neha