COMPLAINT LETTERS

3 SAMPLE SCENARIOS ,EACH WITH BAND 7 AND BAND 8 ANSWERS

SCENARIO 1 :FAULTY PRODUCT PURCHASE

SCENARIO 2 :POOR HOTEL SERVICE

SCENARIO 3 : DELAYED DELIVERY OF AN ORDER

Scenario 1: Faulty Product Purchase

Band 7 Answer
Dear Sir/Madam,

I recently purchased a blender from your store, but unfortunately, it has not been functioning properly. From the first day, the appliance made unusual noises and stopped working after only a few uses. I carefully checked the instructions and followed all guidelines, but the problem persists.

This issue has caused considerable inconvenience, as I use the blender daily for preparing meals for my family. I was expecting a reliable product, and it is disappointing that it failed so quickly. I would like to request either a replacement or a full refund. I have attached a copy of the receipt for your reference.

I hope you can resolve this issue as soon as possible, as I rely on this appliance regularly and cannot continue without it. Thank you for your prompt attention and understanding.

Yours faithfully,
[Your Name]

Band 8 Answer
Dear Sir/Madam,

I am writing to express my dissatisfaction with a blender I purchased from your store last week. Unfortunately, it has proven to be defective. Despite following the user manual carefully, the appliance produces a loud, irregular noise and ceases functioning after only a few uses. This has caused significant disruption to my daily routine, as I rely on it to prepare meals for my family.

I would greatly appreciate it if you could arrange for either an immediate replacement or a full refund. For your reference, I have enclosed a copy of my receipt. Given the inconvenience caused, I trust that your company will prioritize this matter and provide a swift resolution. I would also suggest reviewing your quality control to prevent similar issues for other customers.

I look forward to your prompt response and a satisfactory solution.

Yours faithfully,
[Your Name]

Scenario 2: Poor Hotel Service

Band 7 Answer
Dear Manager,

I recently stayed at your hotel and was disappointed with the service provided. My room was not cleaned properly, and the air conditioning was not working. Additionally, the staff was unhelpful when I raised these issues, which made my stay uncomfortable.

I believe that a hotel of your reputation should provide better service. I hope you can address these problems and offer compensation for the inconvenience caused. Ensuring such service issues are resolved would reflect positively on your establishment.

Thank you for your attention to this matter. I look forward to hearing from you soon regarding the steps you will take to rectify these problems.

Yours sincerely,
[Your Name]

Band 8 Answer
Dear Manager,

I am writing to formally complain about my recent stay at your hotel. Several aspects of the service were below expectations. Firstly, my room was inadequately cleaned, and the air conditioning was not functioning properly. Furthermore, when I raised these concerns with your staff, no satisfactory assistance was provided.

Given the premium rates charged and the reputation of your hotel, this level of service is unacceptable. Such issues caused considerable inconvenience and disappointment. I would appreciate it if you could provide appropriate compensation or other remedial measures. Prompt attention to this matter would demonstrate your commitment to customer satisfaction and maintaining high standards.

I hope you will investigate this incident and take steps to prevent similar occurrences in the future. I look forward to your immediate response and a satisfactory resolution.

Yours sincerely,
[Your Name]

Scenario 3: Delayed Delivery of an Order

Band 7 Answer
Dear Customer Service,

I placed an order for a set of books on 1 September, but it has still not arrived. I have tried contacting your delivery team several times, but they have not provided a clear update or explanation.

This delay has caused inconvenience, as I needed the books for personal study. I would like to know when my order will be delivered. If it cannot be delivered soon, I request a full refund. I hope you can resolve this issue promptly and ensure such delays do not happen in the future.

Thank you for your cooperation, and I look forward to your response.

Yours faithfully,
[Your Name]

Band 8 Answer
Dear Customer Service,

I am writing to express my concern regarding an order I placed on 1 September for a set of books. Regrettably, the delivery has not yet been received. Despite repeated attempts to contact your team, I have not been provided with a clear update or estimated delivery date.

This delay has caused significant inconvenience, as the books were required for study purposes. I request that you either expedite the delivery or issue a full refund if the items cannot reach me promptly. I would also appreciate confirmation of the steps being taken to prevent such delays in future orders.

I trust your company values customer satisfaction and will address this matter urgently. I look forward to your prompt and satisfactory response.

Yours faithfully,
[Your Name]